Packqty and quatinty values are different and shouldnt be
We have some order lines having PackQty field value<> Quantity field value.
The problem is that no item is defined with Sales package unit and, so packqty should be the same than Quantity.
Approximately this happens whit the 10% of lines of existing orders. And there, sometimes the linetotal is calculated based on PackQty, not on the field Quantity, as should be. So, the linetotal field is not correct on some orders.
Have you any experience with this??? Do you know from where it is calculated the PackQty field? In our case, we have items which have OITM.SalPackUn = 1 and OITM.SalPackMsr = 1 and however, when making the order the PackQty field is taking arbitraty fields (at least I am not able to deduce from where this field its taking its value).
Any help will be appreciated. Thank you!