Sap Maintenance Optimizer Not able to recognizing 2 customer numbers
We are trying to upgrade our SAP CRM 7.0 system to SAP CRM 7.0 Ehp 2.
In doing so we newly built the SAP Solman 7.1 SP10 and started the MOPZ transaction.
We are not able to download the Dump for SAP CRM 7.0 Ehp 2 as we are unable to register the Installed Add-ON software component FLDQ… as it is under different SAP Customer Number (810869). This is the customer number where we purchased ADD-ON product FLDQ.
But our new Customer number is : 824574, which is what we are using in MOPZ transaction…. which we didnt use to purchase the FLDQ ADD-ON and hence the issue comes.Therefore we are not able to move with our upgrade plans.
we contacted the SAP and they said to contact sap contracts department, which we did and didnt get any response till date
The problem is not so much that the s-User S0004119068 isn’t licensed for the SBOP product[ New name of FLDQ], rather why our MOPZ ttansaction isn’t able to identify that we have multiple customer numbers assigned by SAP. The majority of our software (ERP, CRM, BI, etc.) is licensed w/
customer# 824574, while all our Business Objects components are licensed under customer# 810869.
With this in mind, simply switching our MOPZ transaction to use an sUser that has access to the SBOP product would not resolve the issue
as we would then not be able to reference any of the core CRM components.Please help us in this regard, this issue is severly effecting our upgrade plans.