ESS application issue Approve Clock In / Clock Out
The application Approve clock in/out does not launch for 1 specific user. The issue is :
Normal Scenario: When clicked on it launches SAP GUI for HTML and the application works.
For This User : When clicked it opens a SAP shortcut file tx.sap which is to be opened in SAP GUI application.
We have already checked and analysed the roles , permissions and authorisations for the same. Issue is happening on different machines and browsers.
Any inputs would be highly appreciated.
As per the issues that you have mentioned, can you refer to the below KBA ‘s and follow the resolution section and check if it works for you or not.
2229671 – Configure Chrome to open tx.sap or tx.sapssd automatically
2303213 – WinGUI using Chrome or Firefox browsers doesn’t open inside Portal frame
Many thanks for using the SAP Discussion Forums on SAP Communities and I hope you are keeping well.
Based upon the scenario that you have described the documentation outlined above by my colleague Santarshi should indeed resolve this scenario and return functionality to normal behavior.
Just an important point surrounding the resolution section it is highly advisable and recommended to ensure that the latest core EP Patch Level Releases are implemented as they often provide a resolution towards easily avoidable issues.
Troy Cronin – Enterprise Portal Support Engineer