ESS application issue Approve Clock In / Clock Out
The application Approve clock in/out does not launch for 1 specific user. The issue is :
Normal Scenario: When clicked on it launches SAP GUI for HTML and the application works.
For This User : When clicked it opens a SAP shortcut file tx.sap which is to be opened in SAP GUI application.
We have already checked and analysed the roles , permissions and authorisations for the same. Issue is happening on different machines and browsers.
Any inputs would be highly appreciated.